Welcome to StrumNation LLC’s FAQ section. We hope the following questions and answers will help you better understand our products and services.
- What types of guitars do you sell?
We sell a variety of guitars, including acoustic and electric guitars, as well as accessories like strings, picks, stands, tuners, and guitar bags. - How do I choose the right guitar for me?
Choosing a guitar depends largely on your musical style and personal preferences. Acoustic guitars are suitable for folk and fingerstyle styles, while electric guitars are better for rock and pop. If you’re unsure, please contact our customer service team for advice. - How is the quality of your products?
All guitars and accessories we offer are sourced from reputable manufacturers and undergo rigorous quality control. We are committed to providing you with high-quality instruments and accessories. - Can I try out the guitars?
Currently, we don’t offer in-store guitar trials in our online store. However, you can use our detailed descriptions and customer reviews to help you choose the right product for you. - How do I place an order?
You can browse the products on our website, add the items you want to purchase to your cart, and follow the instructions to complete the checkout process. - Can I modify or cancel an order I’ve already placed?
If you need to modify or cancel your order, please contact our Customer Service team as soon as possible and we will do our best to assist you. Please note that orders that have already shipped cannot be canceled. - What is your shipping policy?
We offer shipping within the United States and internationally. - Can I check the status of my order on our website?
Once your order has shipped, you will receive a confirmation email with a tracking number, which you can use to check your order status on the courier’s website. - What is your return policy?
We offer a 30-day return policy. You may return an unused item within 30 days of purchase, provided it is in its original packaging. For more information, please refer to our Returns and Refunds Policy. - What if my guitar is damaged in shipping?
If your guitar is damaged in shipping, please contact Customer Service immediately and retain all original packaging materials. We will assist you in processing a claim. - What payment methods are available?
We accept a variety of payment methods, including credit cards, debit cards, and other online payment methods. All payment information is protected.
Thank you for choosing StrumNation LLC. If you have any further questions, please feel free to contact us! We look forward to providing you with excellent service and support.
